Resolved -
We determined a specific client was undergoing a DDoS attack. Other clients were not affected.
Jul 17, 15:08 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 17, 01:09 EDT
Resolved -
We determined a specific client was undergoing a DDoS attack. Other clients were not affected.
Jul 17, 15:08 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 16, 22:59 EDT
Resolved -
This incident has been resolved.
Jul 16, 22:34 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 16, 17:04 EDT
Resolved -
This incident has been resolved.
Jul 16, 22:34 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 16, 22:05 EDT
Resolved -
DNS settings have been corrected and all reported share links are working as expected. Please reach out to your support contact if you experience any additional issues.
Jul 15, 11:03 EDT
Update -
We confirmed that share links are coming back online as our CDN refreshes its response cache. We are checking a sample of client share links periodically to track restoration.
Jul 15, 10:26 EDT
Monitoring -
We have determined that Google's transfer of DNS records to Squarespace has led to a DNS configuration. We are correcting settings and monitoring. Some share links have been restored.
Jul 15, 10:22 EDT
Investigating -
We received a customer report that contact share links are not redirecting as expected. We are investigating the issues and have identified a likely cause to be a DNS configuration issue.
Jul 15, 09:58 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 15, 02:45 EDT
Resolved -
A broken TLS relationship between Cloudflare and AWS resulted in an infinite redirect error (301) from approx. 8pm to 9:00pm PDT. The trust relationship was reset and we observe that our admin, portal, and snippet applications are working as expected. We will continue monitoring to ensure services remain availabile.
Jul 15, 00:22 EDT
Investigating -
Ambassador Software has been automatically notified of a service degradation or outage. Our team has been contacted and is investigating.
Jul 14, 23:14 EDT